Refund policy
Carry Me Return & Refund Policy
No Voluntary Returns or Exchanges
Except where required by applicable law, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, or selecting the wrong size or variant when we supplied the item as ordered. Please review the product description, sizing, and selected variant before purchasing.
Damaged, Defective, or Incorrect Items
We provide remedies for damaged, defective, or incorrectly supplied items only as required by applicable law. Receiving an incorrect variant does not automatically entitle you to a refund where the law allows us to resolve the issue through repair or replacement.
Where legally permitted, we will provide repair or replacement before a refund. Where you are legally entitled to reject an item, choose a refund, or receive another remedy, we will honor that right.
Email getcarryme@outlook.com promptly with your order number, a description of the issue, and clear photos of the item and packaging, if available. We may request reasonable evidence or inspection to assess the issue. These requests do not shorten statutory claim periods or remove your legal rights.
Please contact us for return instructions before sending an item back. We will cover return costs where required by law.
Order Changes & Cancellations
Contact getcarryme@outlook.com as soon as possible to request an order change or cancellation. We cannot guarantee voluntary changes or cancellations once processing begins. This does not affect any legally required cancellation rights.
Mandatory Consumer Rights
This policy does not exclude or restrict rights that cannot legally be waived.
Where EU or UK distance-selling rules apply, customers generally have 14 days after delivery to notify us that they wish to cancel, followed by 14 days to return the goods. Statutory exceptions apply. For these change-of-mind returns, you pay the direct return shipping costs where legally permitted. We refund the amounts required by law, including standard outbound delivery charges where applicable, and may make legally permitted deductions for handling beyond what is necessary to inspect the goods.
Customers in other jurisdictions retain all mandatory cancellation, warranty, return, and refund rights under applicable law.
Contact
For order or policy questions, email getcarryme@outlook.com.